Refund Policy

Last Updated: March 13, 2026

Thank you for shopping at Creatorshirts. We strive to provide high-quality apparel and an exceptional customer experience. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

1. Eligibility for Returns

1.1 Standard (Non-Customized) Items

We accept returns or exchanges for standard, non-personalized apparel (e.g., plain t-shirts, hoodies) under the following conditions:

Timeframe: You must initiate a return request within 30 days of receiving your item.
Condition: Items must be unworn, unwashed, and in their original condition with all tags intact.
Proof of Purchase: A valid order number or receipt is required.

1.2 Customized / Personalized Items

Since customized products (e.g., items with specific names, logos, unique designs, or custom sizing) are made specifically according to your specifications, they are final sale and cannot be returned or refunded unless:

The item arrives defective (e.g., printing errors, fabric flaws).
We sent the wrong item compared to your order confirmation.
Action Required: If you receive a defective or incorrect customized item, please contact us within 48 hours of delivery. We will happily reprint the item or issue a full refund at no cost to you.

2. Non-Returnable Items

The following items cannot be returned or exchanged (unless defective):

Items that have been worn, washed, or altered.
Items with removed or damaged tags.
Intimate apparel (e.g., underwear, socks) for hygiene reasons, unless unopened in original packaging.
Items marked as "Final Sale" during clearance events.
Gift cards.

3. How to Initiate a Return

Please follow these steps to start your return:

Contact Us: Email our support team at support@creatorshirts.com with the subject line: "Return Request - [Order Number]".
Provide Details: Include your order number, the item(s) you wish to return, the reason for the return, and photos if the item is defective.
Receive Authorization: Our team will review your request within 1-2 business days. If approved, we will email you a Return Merchandise Authorization (RMA) number along with detailed shipping instructions and our return address.
- Note: Returns sent without prior authorization may not be processed.

4. Return Shipping Costs

Customer-Paid Returns: For returns due to change of mind, sizing issues (where the size chart was followed correctly), or personal preference, the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as we are not responsible for lost return packages.
Seller-Paid Returns: If the return is due to a defect, damage, or our error (e.g., wrong item sent), Creatorshirts will cover all shipping costs. We will provide a prepaid shipping label or reimburse your shipping expenses upon receipt of the return.

5. Refund Process

Once we receive and inspect your returned item:

Notification: We will send you an email confirming whether your return has been approved or rejected.
Processing Time: If approved, the refund will be processed to your original payment method within 5-10 business days.
Bank Processing: Please note that depending on your bank or payment provider (e.g., PayPal, Credit Card), it may take additional time for the funds to appear in your account.
Original Shipping: Original shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

If you need a different size or color (for non-customized items only):

Please follow the return process outlined above.
Indicate in your email that you wish to exchange the item.
Once your return is received and inspected, we will ship the replacement item immediately.
If the new item costs more, you will be charged the difference; if it costs less, we will refund the difference.

7. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: support@creatorshirts.com
Hours of Operation: Monday – Friday, 9:00 AM – 6:00 PM ([EST])

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